Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Returns must be initiated within 30 days of receiving your order. If the item is damaged or defective upon arrival, please contact us immediately to discuss your options.
How to Request a Return
To initiate a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with further instructions on how to proceed with the return process. Please ensure that your request is made within the specified return period.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, and you will be responsible for any loss or damage during the return shipping process.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund to the original payment method within a reasonable timeframe, typically within 7-10 business days. Please note that it may take additional time for your bank or credit card company to process the refund and reflect it in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. Follow the return process outlined above to initiate your return before making a new purchase.
Non-Returnable Items
Certain items may be non-returnable, including items marked as final sale or clearance. If you are unsure whether an item is returnable, please contact us before making your purchase. We will provide clarification on the return eligibility of specific items.
Contact Information
If you have any questions regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your concerns are addressed promptly. Thank you for shopping with us and for your understanding of our policies.